SatoVacationsEurope Logo Mobile

Terms & Conditions

Please read before visiting our website

Travel Services Purchase Agreement

For good and valuable consideration (including, without limitation, the mutual covenants and agreements of this Travel Services Purchase Agreement), the user ("customer") agrees, without modification, to the terms and conditions of this Travel Services Purchase Agreement (this "Agreement") as set out below and to the terms and conditions of the air carrier, hotel, car rental company, tour operator or other supplier of travel services (the "travel services provider") which are applicable to the travel services being purchased by the customer from the travel services provider. The customer acknowledges having had the opportunity to review the terms and conditions of the travel service provider prior to completing the purchase of travel services.


In providing travel information, making reservations and issuing tickets and other documents to the customer, CWT acts solely as the agent for the travel services provider. CWT does not guarantee or insure the travel services to be provided by any travel services provider. CWT assumes no responsibility for actions beyond its control in connection with travel services. CWT is not responsible or liable for any claims, losses, damages, costs or expenses arising out of personal injury or death, loss of enjoyment, upset, disappointment, distress or frustration, loss of or damage to property, accident, delay, non performance, irregularity, or any consequence from them, which may be occasioned through the neglect or default or any act or omission of any travel services provider or any governmental authority or which may be occasioned through weather, equipment failure, labour disputes, sickness, theft or any other reason not within the direct control of CWT. Without limiting the generality of the foregoing, CWT is not responsible for any consequential damages whatsoever.

CWT transmits the proceeds from the sale of travel services to the travel service provider supplying those travel services and CWT acts as the travel service provider's agent. In the event that such a travel service provider defaults prior to providing the travel service for which payment has been made, the customer's sole recourse for refund shall be with the defaulting travel service provider, or from insurance covering such defaults.

CWT disclaims all liability for errors or bias in reservations, fares, or other information provided by any automated airline reservation system.


The customer must be at least 18 years of age in order to purchase travel services under this Agreement.


All prices listed in this website are in U.S. dollars unless otherwise stated. Airport fees for airports that require payment on site, where applicable, are not included in the pricing. All prices are subject to change without prior notice. CWT is not liable for any fluctuation in price or change in schedule or equipment or accommodations in connection with any travel service that occurs before, during or after the purchase of the travel service. Should there be a discrepancy between the price shown on this website and that of the actual travel service provider, the latter shall prevail. All travel services are subject to availability.

The processing fee on your travel reservation is quoted including taxes. The taxes charged are based on the state where CWT is located. In some cases, the amount of tax on the processing fee may change if your state of residence is different than where CWT is located. CWT will apply the appropriate tax on your processing fee according to government regulations when the processing fee is charged.


Payment is required at the time of purchase for online bookings. Online purchases can be made using all major credit cards including Visa, MasterCard, Diners Club, Discover, or American Express credit cards. Third party credit cards bookings are not allowed. All fraudulent purchases will be investigated and prosecuted.

When allowed under the applicable travel service provider's terms and conditions, CWT may accept a deposit from the customer to reserve travel services. If full payment for the travel services is not received when due under the travel service provider's terms and conditions, then the deposit shall be forfeited by the customer to the travel service provider.


After a purchase is made, the customer will receive an e-mail confirming the purchase. It is the customer's responsibility to verify that the information contained in that e-mail correctly reflects the travel services purchased. If the information in the e-mail is incorrect, the customer must contact CWT within 24 business hours of the online booking transaction in order to have it corrected.

Electronic tickets will be delivered by means of e-mail or facsimile transmission. For other travel documents issued by travel service providers, delivery or pick-up arrangements will be made with the customer by Carlson Wagonlit Travel. If the customer elects to have any documents delivered by courier, applicable courier charges will be payable by the customer. Travel documents issued by tour operators for packages purchased within two (2) weeks of the date of travel will be available by airport pick-up only. The customer is responsible for compliance with the applicable tour operator's airport pick-up conditions.


It is the responsibility of the customer to ensure that the customer and all other persons traveling with the customer have the appropriate documentation in their possession (such as current and valid passports, visas and identification cards) before leaving, and that they satisfy all other applicable requirements (such as vaccinations), to gain entry to the chosen destination and re-entry. The customer acknowledges having had the opportunity to review the applicable documentation and other requirements prior to completing the purchase of travel services. Obtaining passports and visas may require lengthy processing times and it is the customer's responsibility to ensure timely receipt of all documents. The customer acknowledges that entry to another country may be refused even if the required information and travel documents are complete.

Specialized notarized documentation may be required for unaccompanied minors and for children traveling without both parents. Ask CWT for details.


It is the customer's obligation to check-in at the airport for air travel within the time specified by the applicable travel service provider and, following check-in, to proceed to the correct departure gate by the time specified on the customer's boarding pass. A customer will be denied boarding if the customer has not checked in or arrived at the correct departure gate on time. CWT is not responsible if the customer misses his or her flight.


All flight times, carriers, equipment and itineraries are subject to change with or without prior notice. If CWT is made aware of a change by a travel service provider, it will use commercially reasonable efforts to advise the customer as soon as possible. For air travel, please contact the applicable airline 24 hours prior to departure to reconfirm flight times and status. In the event of a flight delay related to weather, traffic or another force majeure situation, it may not be possible for the air carrier to provide meals and/or accommodations. CWT is not responsible for lost wages, missed holiday time or any other additional charges incurred as a result of changes in times or itineraries.


CWT Vacations is the leisure retail brand of Carlson Wagonlit Travel offering the largest array of leisure travel services available in the vacation travel industry. From economy to premium and whether a quick trip to Las Vegas, a large family reunion cruise, an Africa Safari or reservations on a sub-orbital space flight, CWT Vacations is ready to serve your vacation needs. Our team of highly qualified travel advisors has an average 20 years experience and they will make a difference in the way you experience the world.

Click here to review the fee schedule.


Customers should allow for the minimum connecting time approved by the applicable travel service provider in order to reduce the risk of missing connecting flights. All connecting flight reservations are made at the risk of the customer and CWT is not liable for damages or additional fees incurred by the customer owing to a missed flight connection, whatever the reason.


Air travel to other countries is governed by various conventions and agreements between governments, which are incorporated into the terms and conditions of the customer's purchase of applicable air travel services. Incorporated terms may include, but are not restricted to:
  1. limits on liability for personal injury or death;
  2. limits on liability for lost or damaged baggage and its contents, including fragile or perishable goods, and availability of excess valuation coverage;
  3. claims restrictions, including time periods within which passengers must file a claim or bring an action against the air carrier;
  4. rights of the air carrier to change the contract;
  5. rules on re-confirmation of reservations, check-in times and refusal to carry; and
  6. rights of the air carrier and limits on liability for delay or failure to perform service, including schedule changes, substitution of alternate air carriers or aircraft and rerouting.
It also is the customer's responsibility to become familiar with the relevant laws and customs of the countries of destination. The customer acknowledges that the living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those where you live.


The customer must consult the terms and conditions of the applicable airline for restrictions on the number and weight of baggage on chartered and scheduled service. Lost or damaged baggage is the responsibility of the airline, which may have limited liability. CWT recommends the purchase of insurance for loss of, or damage to, baggage. In the event of damaged, lost or delayed baggage, please contact the applicable airline representative prior to leaving the airport. Failure to do so will invalidate the customer's claim.


CWT offers the customer the option of purchasing travel insurance from a third party insurance provider, including trip cancellation insurance and out of state health insurance, to insure the customer against the risks described in the applicable policy that may occur prior to, during or after the customer's trip. The purchase of travel insurance is at the sole discretion of the customer. The third party insurance provider is unrelated to CWT and all terms and conditions and premiums, etc. are through a direct arrangement between the customer and said third party insurance provider.

There are different types of insurance packages available. Travel insurance may only be purchased by the customer within 48 hours of purchasing the travel services to which the insurance relates or prior to the day of departure, whichever is earlier (excluding out of province medical only insurance, which may be purchased anytime up until departure). The customer also may change the type of insurance coverage purchased only within the same period. Cancellation of an insurance package purchased through CWT must be submitted within 10 days of purchase or prior to the day of departure, whichever is earlier. To make an insurance claim it is the customer's responsibility to contact the third party insurance provider as soon as possible. Please contact Carlson Wagonlit Travel or the third party insurance provider if more information regarding travel insurance is required.

The customer acknowledges that it has been made aware of the availability of travel insurance coverage, including trip cancellation insurance and out of province health insurance, and the customer has either purchased or expressly declined to purchase that insurance prior to completing the purchase of travel services.


Cancellation penalties for purchased travel services vary depending on the travel service provider. In many cases, the price of travel services is 100% non-refundable or cancellation carries stiff penalties. Travel service arrangements also may not be changeable or they may be changeable only upon payment of a fee that is determined by the travel service provider. The customer should consult the terms and conditions of the applicable travel service provider before completing the purchase of travel services.


This Agreement shall be governed by and construed in accordance with the laws of the state of New York. The customer expressly waives his or her right to participate in a class action suit against CWT for any cause of action arising out of this Agreement.


CWT is committed to protecting the privacy of customer's personal information, including financial information. CWT's Privacy Policy may be reviewed here. By purchasing travel services, the customer agrees that CWT may contact the customer in connection with the purchase of those travel services.


MISCELLANEOUS The customer acknowledges and agrees that the customer shall execute this Agreement by:
  1. clicking on the appropriate icon indicating that the customer agrees with the terms and conditions of this Agreement;
  2. providing his or her name on the website page where the details of the travel services requested are supplied; and
  3. providing the customer's credit card type, number and expiry date.
The parties declare that they have requested that this Agreement and any amendments or modifications to it be drafted in English.

Subject to the other terms of this Agreement, this Agreement includes the travel service specifications, prices, travelers and all other travel arrangements indicated on the page of this website where these details have been supplied.

If you have any questions or concerns regarding this Agreement, please contact CWT.
Last update on July 2019